FAQ
In order to provide electronic communications services to its subscribers, Converged Group (Pty) Ltd (“Converged”) holds licences issued by the Independent Communications Authority of South Africa (ICASA).
ICASA requires that all licence-holders comply with, inter alia, the:
  • ICASA Code of Conduct Regulations 2008, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and
  • ICASA End-User and Subscriber Service Charter Regulations 2009, which sets out minimum quality of service standards applicable to services provided to subscribers and potential subscribers.
  • Converged has developed a Code of Conduct and Service Charter in line with these Regulations and will strive to follow this in its interactions with its Consumers.
  • The ICASA Code of Conduct Regulations 2008 are available HERE
  • The ICASA End-user and Subscriber Service Charter Regulations are available HERE .
  • Converged promises to:
      Act in a fair, reasonable and responsible manner in all dealings with Customers.
    Converged promises to:
      Ensure that all its services and products meet the specifications as contained in Converged’s licences and all the relevant laws and regulations are abided by
    Converged promises to:
      Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation
    Converged promises to:
      Display utmost courtesy and care when dealing with Customers
    Converged promises to:
      Provide Customers with information regarding services and pricing
    Converged promises to:
      Where requested to do so, provide Customers with guidance with regard to their service needs
    Converged promises to:
      Keep the personal information of Customers confidential unless Converged is:
    • In possession of written authorization from the Customer to do so;
    • Required to release such information for the purpose of briefing Converged’s auditors, professional advisors or an accredited debt collection agency; and/or
    • Otherwise authorised or required by any law or an order of Court;
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    ISPA

    We are proud a proud ISPA member

    and uphold the ISPA code of conduct

    Converged is a proud member of the following associations that govern the Electronics Communications Industry as well as the Wireless Operators in South Africa. As a member, we abide to their code of conduct.

    ISPA : The Internet Service Providers’ Association is the Industry Representative Body in terms of section 71 of the Electronic Communications and Transactions Act, 2002 on 20 May 2009.

    https://www.convergedgroup.co.za/wp-content/uploads/2020/02/ISPA-LOGO-FLAT-2017-200x126.png
    ISPA Contact Details
    1. Address: PO Box 518, Noordwyk, 1687
    2. Telephone: 010 500 1200
    3. Email: complaints@ispa.org.za