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LEGAL

LEGAL

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Converged Group Legal

ICASA

In order to provide electronic communications services to its subscribers, Converged Group (Pty) Ltd (“Converged”) holds licences issued by the Independent Communications Authority of South Africa (ICASA).

CODE OF CONDUCT

Converged Group promises to:

Honesty

Ensure that all its services and products meet the specifications as contained in Converged’s licences and all the relevant laws and regulations are abided by

Never discriminate

Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation

Discretion

Keep the personal information of Customers confidential unless Converged is: In possession of written authorization from the Customer to do so; Required to release such information for the purpose of briefing Converged’s auditors, professional advisors or an accredited debt collection agency; and/or Otherwise authorised or required by any law or an order of Court;

Fair in all manners

Act in a fair, reasonable and responsible manner in all dealings with Customers.

Care

Display utmost courtesy and care when dealing with Customers

Information

Provide Customers with information regarding services and pricing

Guide

Where requested to do so, provide Customers with guidance with regard to their service needs

ISPA Contact Details
Address: PO Box 518, Noordwyk, 1687
Telephone: 010 500 1200
Email: complaints@ispa.org.za

Upholding the ISPA code of conduct

We are a proud ISPA member

Converged is a proud member of the following associations that govern the Electronics Communications Industry as well as the Wireless Operators in South Africa. As a member, we abide to their code of conduct.

ISPA : The Internet Service Providers’ Association is the Industry Representative Body in terms of section 71 of the Electronic Communications and Transactions Act, 2002 on 20 May 2009.

CONVERGED GROUP

Additional Documentation

Subscriber Standard Terms and Conditions

Take Down Procedure

Acceptable and Fair Usage Policy

Service and Escalation Procedure

Code Of Conduct & Complaints Procedures

POPIA

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