Ensure that all its services and products meet the specifications as contained in Converged’s licences and all the relevant laws and regulations are abided by
Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation
Keep the personal information of Customers confidential unless Converged is: In possession of written authorization from the Customer to do so; Required to release such information for the purpose of briefing Converged’s auditors, professional advisors or an accredited debt collection agency; and/or Otherwise authorised or required by any law or an order of Court;
Act in a fair, reasonable and responsible manner in all dealings with Customers.
Display utmost courtesy and care when dealing with Customers
Provide Customers with information regarding services and pricing
Where requested to do so, provide Customers with guidance with regard to their service needs
ISPA Contact Details
Address: PO Box 518, Noordwyk, 1687
Telephone: 010 500 1200
Email: complaints@ispa.org.za
Converged is a proud member of the following associations that govern the Electronics Communications Industry as well as the Wireless Operators in South Africa. As a member, we abide to their code of conduct.
ISPA : The Internet Service Providers’ Association is the Industry Representative Body in terms of section 71 of the Electronic Communications and Transactions Act, 2002 on 20 May 2009.
Converged Group is a privately owned, forward-thinking technical service provider who are experts in ICT solutions in South Africa
Copyright © 2022 Coverged Group. All Rights Reserved.
Converged Telecoms trading as Converged Group.
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