Converged Group is highly experienced in the design of Voice Logging / Recording technology. Today, business transactions are increasing day by day and there is a real need to record and document the entire interaction.
Converged Telecoms focuses on developing user friendly interfaces for their Voice Loggers; as this is by far the most important customer requirement. If a client can not easily and rapidly locate the necessary recording, the system is of little to no value to them.
Converged Telecoms provides a fully encrypted platform that is both cost effective to deploy and resource lean to manage.
This technology is available on our Voice Controllers and Hosted telephony environments.
We are also able to connect them to legacy 3rd party equipment with minimal development work.