NEW AGE CONVERGENCE SOLUTIONS WITH ROOTS IN TELEPHONY

Contact Centre & UC

The Aastra 400 Call Center

The Aastra 400 call center solution supports companies to offer excellent services to their customers in a highly effective and cost efficient way.

The Aastra 400 Call Center offers all important functionalities are needed to optimize the availability of your internal team members for customers. By purpose it sets aside all dispensable complexity – thus keeping the overall solution smart and simple, easy to use and easy to maintain.

Solidus eCare Lite

Working as an agent with Solidus eCare Lite you can handle incoming calls as a phone agent using the Desktop and soft phone.

Consumers today expect more from the companies they do business with than ever before. Solidus eCare Lite is Aastra’s solution for enterprises that need a smaller call center. It is based on the same skills-based routing functionality as our multimedia contact center solution, making sure that the appropriate agent is contacted.

Solidus eCare Lite includes voice agent functionality for up to 50 agents, and features desktop integration and soft phones. For administration and management of your call center, it includes Report Manager for reports, Information Manager for real-time data and Configuration Manager for user administration.

Solidus eCare

Solidus eCare is a rich suite of seamlessly integrated Unified Communications and Collaboration (UCC) and contact center applications for intelligent interaction in the enterprise. With Solidus eCare you get a powerful and flexible toolbox, providing contact center services, self-service applications and business automation integration. It also offers clear, easy-to-use, historical, real-time reporting and analytics tools to solve business problems, reduce operational costs and improve performance.

Main benefits with Solidus are:

  • All-in-one contact center
  • Integrated Mobility
  • Business Process Efficiency
  • Open for Easy Integration
  • Business Control through Analytics and Reporting

Solidus eCare is also deployable in a customer’s existing VMware virtualized server environment, giving you all the benefits that virtualization technology has to offer, including increased VMware redundancy options.

Viewed as an extremely cost-effective move, not only is the hardware footprint diminished, but also energy consumption, maintenance costs, physical space and staffing requirements.

A Fully Integrated End-To-End Solution for Enterprise Communication

Aastra’s contact center solution promises everything you need to raise the bar of excellence, heightening customer satisfaction, organizational productivity and business profitability.

Best of all, it is all available in one single solution. As enterprises explore their growth strategies in revenue and productivity, gaining a rapid return on investment (ROI) and heightening customer loyalty and value have consistently been identified as number one priorities on corporate agendas.

 

Comprehensive solution – the heart of the business

Solidus eCare, a rich suite of seamlessly integrated Unified Communications & Collaboration (UCC) and contact center applications, offers advanced features to create efficiencies and peak management in your contact center. With full flexibility, full scalability, full openness and high availability, Solidus eCare enables consistent, efficient, first-rate customer service across all media.

Convenient one-stop shopping

Digging into the toolbox, you’ll find an open integration environment, multimedia support, and a built-in auto attendant. Unique to Aastra’s architecture are the embedded IP recording capabilities and the integrated Interactive Voice Response (IVR).

You’ll also find the BluStar Agent – Aastra’s latest agent application – with advanced UCC features accessible to agents from any terminal, connecting them to the rest of the organization.

Today’s contact centers generate more data than virtually any other part of the business. The integrated monitoring, as well as reporting and analytics applications enhance visibility of your workflows.

For example, appointment management, scheduling and self-service applications; repetitive routine tasks (such as appointment reminders, warnings, notifications etc.) can be automated so staff can concentrate on more specialized activities.

For more information contact us on 010 591 4600 or email us at sales@convergedgroup.net

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