NEW AGE CONVERGENCE SOLUTIONS WITH ROOTS IN TELEPHONY

Cloud / Hosted / Virtual PBX

CONVERGED – Vpbx {Cloud Hosted}

The converged Vpbx is a fully cloud based system for those companies seeking high end PBX functionality for a fraction of the price of a stand alone platform.

We are able to re-utilize any existing open SIP compliant instruments to protect current investments.

BENEFITS
Economies of ScaleAccess to a high end PBX, rich in features, at a fraction of the price of purchasing a stand alone telephony system
IP Based InfrastructureThis telephony solution can work off your network thus allowing;
· A single network point to be shared as a telephone point and a computer point.

· Mobility of extensions, your phone (extension) can be wherever your PC is.

· Remote support reduces expensive on-site maintenance costs. Spare IP phones can be kept on your site for a quick change out if the instrument is faulty. Other than telephones there are no moving PBX parts to fail, thereby increasing your voice uptime.
ExpandableThe system grows with your business, giving you unlimited extensions. Adding users or even branches is simply a configuration change on the core PBX. Trunk side growth is as simple as virtually upping bandwidth to your site/s
IVR
(Interactive Voice Response)
Allowing incoming calls to be controlled automatically, 24/7.
No Licence CostsPay a once off up-front fee
Cost Effective TechnologyWith minimal hardware, remote support and a flat rate for all the features, the Converged Vpbx lowers your operating costs considerably. It also allows for an Opex model and negates the need for expensive capital outlay on hardware that will be redundant in a couple of years time. You will remain current and up to date with voice technology at all times.

SYSTEM FEATURES COMES READY
Converged VpbxUnified Messaging
(Voicemail to Email)
Fax to Email
(Incoming and Outgoing)
Call Intrusion
(Silent and Heard)
Least Cost Routing ready via VoIPSkills based Routing
Caller ID based RoutingDynamic Call Centre Agents
Customizable Music on HoldWeb-based Call Recording
Call SnoopingTime based Routing
Call ForwardingDo Not Disturb
Remote Office SupportRoaming Extensions
Call ParkingLocal and Remote Call Agents / Offices
Unlimited IP ExtensionsAuto Attendant – IVR
100 Virtual Conference RoomsAutomatic Call Distribution

COMPUTER-TELEPHONY INTEGRATION
Web-based Queue ManagementDatabase Integration
Click-to-dialCRM Integration on request
Web-based System ManagementWeb-based Operator Panel

For more information contact us on 010 591 4600 or email us at sales@convergedgroup.net

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