The Converged Group Team

Fundamental Business Principles

Converged Group believes in the added value of synergy in the workplace. This is done through merging individual strengths to form strong partnerships with our customers.

We combine our business management skill with new and innovative technology skills. This ensures we meet all client’s operational requirements in the future. Through such a partnership we provide services as a preferred supplier or in an outsourced capacity. Thus ensuring a higher level of commitment and understanding of each other’s business.

A partnership with Converged Group allows the customer to:

• Enhance Service Offerings
• Contain Cost Escalations
• Obtain Synergy of Capabilities and Infrastructure
• Exploit Opportunities
• Retain Control of their environment

Together, we are able to support clients enabling them to achieve true value, fully optimising their IT investment.

Client Service and Support

Converged Group offers a Helpdesk who understands the importance of resolving all IT and telecommunication issues effectively and efficiently.

As your ICT requirements heighten, so too do your costs. You are our number one priority and we provide a cost-effective solution allowing you to develop a more adaptive telecommunications and IT infrastructure. We are dedicated to improving your business agility.

Predictable Costs

We determine your business requirements and develop a customised Service Level Agreement. This puts in place fixed pricing. With this agreement you know how much you are paying monthly in support of your IT department. Thus budgeting is no longer an issue, it is made easier and more accurate.

SLA Rapid Response

Our goal is to have individual client calls completed to your satisfaction within a specific time period. Ensuring business productivity, saving you time and money.

The Converged Group Difference

• Professional and Personalised service
• Cost competitive services
• Industry specialists
• Thorough, transparent and reliable