NEW AGE CONVERGENCE SOLUTIONS WITH ROOTS IN TELEPHONY

We are a proud member of ISPA
and uphold the ISPA Code of Conduct

  1. In order to provide electronic communications services to its subscribers, Converged Group (Pty) Ltd (“Converged”) holds licences issued by the Independent Communications Authority of South Africa (ICASA).
  2. ICASA requires that all licence-holders comply with, inter alia, the:
    1. ICASA Code of Conduct Regulations 2008, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and
    2. ICASA End-User and Subscriber Service Charter Regulations 2009, which sets out minimum quality of service standards applicable to services provided to subscribers and potential subscribers.
  3. Converged has developed a Code of Conduct and Service Charter in line with these Regulations and will strive to follow this in its interactions with its Consumers.
  4. The ICASA Code of Conduct Regulations 2008 are available here.
  5. The ICASA End-user and Subscriber Service Charter Regulations are available here .

Definitions

  1. “Business Day”: means any day other than a Saturday or Sunday or a public holiday observed as such in the Republic of South Africa.
  2. “Business Hours”: means 08h00–17h00  on Business Days.
  3. “Customer”: means a subscriber or potential subscriber of Converged.

Converged Group maintains the following Key Commitments:

  1. Act in a fair, reasonable and responsible manner in all dealings with Customers;
  2. Ensure that all its services and products meet the specifications as contained in Converged’s licences and all the relevant laws and regulations;
  3. Not unfairly discriminate against or between Customers on the basis of race, gender, sex, age, religion, belief, disability, ethnic background or sexual orientation;
  4. Display utmost courtesy and care when dealing with Customers;
  5. Provide Customers with information regarding services and pricing;
  6. Where requested to do, so provide Customers with guidance with regard to their service needs; and
  7. Keep the personal information of Customers confidential unless Converged is:
    1. In possession of written authorisation from the Customer to do so;
    2. Required to release such information for the purpose of briefing Converged’s auditors, professional advisors or an accredited debt collection agency; and/or
    3. Otherwise authorised or required by any law or an order of Court;

Industry Associations

Converged is a proud member of the following associations that govern the Electronics Communications Industry as well as the Wireless Operators in South Africa. As a member, we abide to their code of conduct.

ISPA : The Internet Service Providers’ ISAP-LogoAssociation is the Industry Representative Body in terms of section 71 of the Electronic Communications and Transactions Act, 2002 on 20 May 2009.

ISPA contact details

    1. Internet Service Providers’ Association (ISPA)
      1. Address: PO Box 518, Noordwyk, 1687
      2. Telephone: 010 500 1200
      3. Email: complaints@ispa.org.za

For more information contact us on 010 591 4600 or email us at sales@convergedgroup.net

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